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Management


Leading Through Conflict


Create a roadmap for embracing productive conflict and fostering healthier teams

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For Individuals

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Get Started

Fill out your information below and we’ll be in touch.

Stage in Career
Programs of Interest
Cancel
Duration
2-hrs + 7 day application
Mode
Virtual, In-person, or Hybrid with pre-content & 1-on-1 support

Curriculum Guide

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Leading Through Conflict

Course Overview


Conflict can feel messy. Often, leaders disguise their fear of conflict with messages of "teamwork" and "keeping the peace." This communicates that in the workplace there is no room for healthy conflict.

Organizational psychology shows that with certain practices, conflict can lead to greater innovation and more rooted teams. So how do leaders develop teams to be able to engage in productive tension? And how do they leverage varied points of view to positively impact progress?

This workshop gives managers the language and tools to navigate various conflict styles and identify where healthy role-based conflict should exist on and between teams. After all, healthy organizations embrace productive conflict and embracing productive conflict, in turn, leads to healthy teams.

Course Takeaways


Acquire shared language that takes the nerves out of moments of conflict

Understand default response to conflict, be able to to more easily adapt behavior based on the situation and people involved

Celebrate role-based conflict as a key ingredient to a healthy organization and a tool for foster a strong sense of belonging


Gain awareness of personal conflict styles and the default styles of others through an assessment and complementary discussion

Explore each conflict style in more depth by mapping it onto an assertiveness vs. cooperativeness matrix

Identify where role-based tensions exist on and between teams as well as it isn’t present but should be

I appreciated the simplicity of these models and how accessible it is to implement. As a culture carrier at my company, this workshop gave me a clear way to be more intentional about feedback nudges.

Our Methodology


Learn through Experience


Experiences are what change how we see ourselves and the world. People who thrive are curious, focused, have a bias towards action, and pursue ongoing learning.


Ei's methodology is rooted in the belief that the deepest learning occurs through experience. Each workshop addresses specific personal or organizational challenges and then cycles through the pillars of experiential learning.

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