Privacy Policy

How Experience Institute uses personally identifiable information

What information do we collect?

We collect information from you when you register on the site, sign up to download content or receive email communication, respond to a survey or communication such as e-mail, or participate in another site feature. When communicating or registering, we may ask you for your name, e-mail address, mailing address, phone number, or other information. When you supply us information, we also collect data from your device such as IP address, IP location and the type of program used to access our site (browser or email client). We may also use hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising. (see our cookie policy). You may, however, visit our site anonymously. Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, register for a promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways: To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. To allow us to better service you in responding to your customer service requests. To administer a promotion, survey or other site feature. If you have opted-in to receive our e-mail newsletters such as Wednesday Words, we may send you other periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who participate in site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. We do not sell your data. We do not share your data with third parties, except as is required to conduct our business and fulfill requests you have made for our services.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”?

Yes. Cookies are small files that this site and its third party service providers transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site browsing activity, which enables us to provide you with improved services. We contract with third-party service providers to provide tools to assist us in better understanding our site visitors and provide other services, such as advertising and behavioral tracking.

We also use cookies to:

Help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Advertise on other websites or social networks based on your visits or activities on this site (retargeting). These third party cookies may also use hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.

Track and measure your visits to this site and with emails we send so we can customize materials, communications and marketing based on your interests.

The third party service providers we use to provide these tools are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Opting out of Cookie-Based Tracking

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome, Edge. Safari or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Can I Opt Out of Targeted Interest-Based Advertising?

Yes. If you see advertising for this site elsewhere, On ads served by by third party networks (LinkedIn, AdRoll and Google Ads) , look for an AdChoices logo (the blue triangle) in the corner of the ad. Click the logo to learn more about interest-based advertising, who served the ad, and manage your ad options. You can also opt out of seeing personalized ads from our ad networks (and other companies) using the NAI opt out tool here. Please note you will still see ads even if you opt out, but they will not be personalized. Ads served on social platforms such as Facebook, LinkedIn, Instagram and X (formerly Twitter) are subject to the terms and preference settings of those specific sites, refer to those site's help sections for how to manage preferences for ads shown within the platforms.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include our business. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please use the unsubscribe button on an email series. We do use multiple email lists and if you have multiple subscriptions, you must opt out of each list. You may also modifying your information and preferences in the “Manage your preferences” section of any email subscription. Please note that due to email production schedules you may receive any emails already in production. To request deletion of all your information in our database, please send an email to hello (at) requesting removal. Please note that we may maintain information about an individual sales transaction on in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. You have a right to request what data we have collected about you, and you have a right to request that we remove data we have collected and stored about you. Please send us any and all feedback pertaining to privacy, or any other issue, to hello (at)

Online policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

This policy was last modified on September 12, 2023